Refund Policy

This Refund Policy applies to orders placed on this site. We want every order to match what the listing described. This page covers when we will refund or replace an order, and when we cannot.

1. Refund window

If something goes wrong, contact support within 72 hours of delivery with your order ID. Claims reported after that window are reviewed case by case but may no longer qualify, since we cannot verify what happened to the account after that point.

2. When a refund or replacement applies

• The order was not delivered at all, or delivery has not started within 24 hours of payment clearing.
• What arrived does not match the listing: wrong account type, country, or verification level than what you paid for.
• The login details, 2FA, or recovery info provided do not work on first use, reported within the window above.
• You were charged twice for the same order.

3. When a refund does not apply

• The account worked at delivery and was later restricted or suspended because of how it was used after handover. That is covered by the platform's own rules, not by us.
• You changed the password, recovery email or phone, or 2FA yourself and got locked out, or changed several security settings in the same session and triggered a platform review.
• You gave the wrong destination email or delivery detail at checkout.
• The issue is reported after the window in section 1, or a chargeback is filed before contacting support.

4. Replacement first, refund second

For most login-failure claims inside the window, we will try a replacement account of the same type before a cash refund. It is usually the faster fix. If we cannot replace it, we refund the order.

5. Limitations

Account age or verification status at delivery is not a guarantee against a platform restricting or suspending the account later based on how it is used. See our Terms of Service for the full limitations list. This policy covers delivery and handover accuracy, not what happens to the account afterward.

6. How to request help

Use Contact with your order ID and a short description of the issue. Most refund and replacement requests are resolved within one business day.