Refund Policy

Covered

• A problem you find while checking the account inside the warranty window: it does not log in with the details as delivered, or it is locked, suspended or stuck on a verification.
• An account that does not match its product page.
• A paid order that was never delivered, or a double charge.

The window

Each product page shows its own replacement window, counted from delivery. Report problems inside it.

The remedy

A replacement from the same product, or a refund if it has run out or nothing was delivered.

Not covered

• Bans caused by bulk or automated activity, such as mass messages, mass follows or bots.
• Problems after you changed the login, email or security settings.
• Claims after the window, and orders under a chargeback.

How to claim

Open a ticket from your order page with the account and what you saw when logging in.